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Skype for Business is an instant messenger provides very useful features like online meetings (including video conferences too), manage employee contacts, enterprise level security, share the screen or programs online and also allows to integrate Microsoft Office applications, especially Microsoft Outlook.

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Sometimes, we see “Outlook Integration Error” notification when we sign in into Skype for Business application. This seems basically an issue with the integration between Skype for Business and the Microsoft Outlook application.

This integration with Outlook allows us to view the contacts and scheduled meetings details from Skype for Business application itself; instead of opening Outlook application.

Once you signed in into Skype for Business, you will see the notification icon on bottom right corner of the application window. Click on it, and the application will display “Outlook Integration Error” notification. By clicking on the notification, it will display a dialog with more detailed information about the integration error. The error details may look like below:

The notification clearly shows Exchange server is not allowing to connect. This is basically a connection issue between the Skype for Business and the Outlook applications.

How to fix this issue?

Now we need to look for the root cause of the issue. From the error message we know that the issue is, NOT able to connect to Exchange server. That means, either the issue is with the Exchange server or the issue with the network connection.

If the issue with the Exchange server; we can not do much from our end. It is recommended to contact the network or Outlook Administrators.

And the issue also not with the Internet. Because, you are already signed into the Skype for Business application. If you are connected from corporate network; try connecting from your personal or home network. It should work if there are NO issues with Exchange server or the network. If it is working from home or personal network, the issue is with the corporate network.

Now you need to verify whether the LAN settings are properly configured as this is connected from the corporate network. Usually when you connect from corporate networks, you must configure to run the auto script from Internet Options. Auto script will run to allow to access to the internal network. If this is not configured properly you are not allowed to access any of the corporate sites; even though you connected from corporate network.

Auto script allows the sites which are allowed to access from the corporate network. If no auto script is configured from the Internet Options; your corporate network will BLOCK all the sites. Then, why showing “Outlook Integration Error”? There may be configuration issue, hence your corporate network is NOT allowing to connect to the Exchange server. You will NOT send / receive mails using Outlook.

Let’s verify and change the configuration.

Step 1. Open Internet Options dialog from Internet Explorer.

Step 2. Select Connections tab. It will display list of options to configure the network.

Step 3. Click on “LAN Settings” button. Internet Explorer will open Local Area Network (LAN) Settings dialog.

Step 4. From Automatic configuration group, select “Use automatic configuration script” check box. And enter the address of the Automatic configuration script location in the Address field. Once changes done, click on OK button.

Step 5. Again click on OK button from Internet Options dialog to apply the changes.

Step 6. Now sign out from Skype for Business application. And again sign in. Now you will NOT see the error notification. And also observe that, contacts and calendar entries are refreshed in the Skype for Business application.

We discuss more topics as we go.

.Paul.

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Eligibility and account types

At Indiana University, the UniCom service provides unified communications via the Microsoft Skype for Business clients. Phone service for faculty and staff is provided by UniCom Enterprise Voice. Students, as well as faculty and staff members with no IU phone number, may use UniCom Basic, which operates independently of a phone number.

For more about the features of the two different modes, see IU UniCom feature comparison.

When you sign the Emergency 911 statement (see below), you automatically get a UniCom Basic account. To change your service, contact your department's telecommunications coordinator or IT Pro.

If you do not know who your telecommunications coordinator is, at IU Bloomington, call 812-856-2287; at IUPUI, call 317-274-3004. You can also email Communications Planning and Implementation.

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Emergency 911 notification

If you're a faculty or staff member using UniCom Enterprise Voice, you can use your UniCom client (Skype for Business) to make phone calls from remote locations as well as on campus, and these calls will use your office phone number, no matter where you are. Therefore, if you use your UniCom client to dial 911, the location reported to emergency responders will be your office. If you're somewhere else, it's better to use a cell phone or any available landline to call 911. (UniCom Basic users can only call other UniCom users by name, and thus cannot use UniCom to dial 911.)

To be activated for the UniCom service, you need to read and agree to the IU Emergency 911 Acknowledgment Statement explaining this (IU Exchange login required).

VoIP phones will transmit the location correctly if used in the location where they were installed.

Software

Skype For Business Outlook Plugin

• Both Skype for Business and Microsoft Teams at IU are included in Office 365.
• If you use a Mac, you can download the Skype for Business installer or Office 365, which includes Microsoft Teams for Mac and mobile apps for your smartphone or tablet, from IUware. For information about features in Skype for Business on Mac, see Explore Skype for Business. For information about features in Microsoft Teams, see Microsoft Teams help & learning.
• For mobile clients, see Mobile clients to use with UniCom.

Equipment

To use the voice communication capabilities of UniCom, you'll need a headset, or a phone optimized for Skype for Business; 'qualified' devices may not be fully supported. If you want others to see you in videoconferencing, you'll also need a webcam. For more, see About office telephone equipment at IU.

Linking Skype For Business With Mac Outlook Free

Log in

By default, Skype for Business for Windows launches automatically when you log into Windows, although you can change this setting. You can also set this option in macOS. All clients will log you in with your primary user account by default; if you need to log into an alternate account (such as a group account), you may need to sign out and log in manually. For more, see Log into UniCom with Skype for Business in Windows or macOS.

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Learn the basics

To learn how to perform common tasks in Skype for Business, see UniCom. Also, see Skype for Business help & learning.

Troubleshooting, help, and feedback

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If you're having trouble, try signing out of and completely closing your client software (including Outlook, if you use UniCom Enterprise Voice), and restarting to see if that resolves the problem.